The New report includes a detailed study of Global Service Delivery Automation (SDA) Market. It is the result of a comprehensive research carried out keeping in mind the different parameters and trends dominating the global Service Delivery Automation (SDA) Market.
Service delivery automation (SDA) is an umbrella concept where a series of human actions are automated by technologies in a business or IT process. SDA is basically an ability to complement legacy technologies with automated technologies that can simplify justifiable business cases and minimize disruption. SDA can be used to gather pertinent information in the websites, administer purchase orders and invoices, check for unusual patterns in transactions, administer databases and delete IDs & passwords among others. The primary objective of most IT departments is to automate 80% of the services so that the remaining 20% which are more complex and custom can be given the expertise and attention they deserve. This automation of routine tasks such as configuration management and server provisioning can make the IT department more productive. Business process service delivery automation (BPSDA) encompass three different portions of the processes which are automation of inputs to a process and automation of the business process and automation of outputs from the process. Robotic process automation (RPA) is also a subset of BPSDA currently in operation. It is an automation which interacts with a computer-centric process and processes structured data. Benefits of service delivery automation include manpower released from mundane tasks can be transferred to higher value services such as analytics.
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Top Key Players in the Market:
IBM Corporation, UiPath, IPsoft, Blue Prism, Xerox Corporation, Nice Systems Ltd., Celaton Limited, Openspan. Inc., Automation Anywhere, Inc., Arago US, Inc., Genfour Ltd., Exilant Technologies Private Limited
This research report categorizes the global Service Delivery Automation (SDA) market by top players/brands, region, type and end user. This report also studies the global Service Delivery Automation (SDA) market status, competition landscape, market share, growth rate, future trends, market drivers, opportunities and challenges, sales channels and distributors.
The primary driver for service delivery automation is the need to manage inbound documents in multiple formats and the need to scale up operations. Also, in an increasingly competitive market there are cost pressures are favorably driving the service delivery automation market. However, factors such as cost of maintaining and automating the software and scripts are incremental investments which is hindering the growth of service delivery automation market. Furthermore, service delivery automation leads to reduction in full time equivalents (FTE) numbers which leads to consolidation of delivery centers which is further restraining the growth of service delivery automation market. Advanced technologies such as artificial intelligence (AI) and robotic process automation are evolving which are expected to create growth opportunities for the growth of service delivery automation market. As SDA technologies are still in introductory phase, market is anticipated to experience substantial growth opportunities in the forecast period.
Market Segment by Type:
IT Process Automation
Business Process Automation
Market Segmentation by Application:
Pharma & Healthcare
The report provides in-depth comprehensive analysis for regional segments that covers North America, Europe, Asia-Pacific, Middle East and Africa and Rest of World in Global Outlook Report with Market definitions, classifications, manufacturing processes, cost structures, development policies and plans.
The global service delivery automation market can be segmented on the basis of automation type, solution, end user and region. On the basis of automation type, the SDA market can be segmented into independent automation and assisted automation. In terms of solution, the SDA market can be classified into macro or scripted automation, IT automation, BPM, robotic automation and artificial intelligence. On the basis of end-user, the service delivery automation market can be classified into Banking, financial services & insurance (BFSI), travel & hospitality, technology, manufacturing, technology & media and others which include retail, healthcare and energy among others.
In this study, the years considered to estimate the market size of Service Delivery Automation (SDA) are as follows:
History Year: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Influence of the Service Delivery Automation (SDA) market report:
- Comprehensive assessment of all opportunities and risk in the Service Delivery Automation (SDA) market.
- Service Delivery Automation (SDA) market recent innovations and major events.
- Detailed study of business strategies for growth of the Service Delivery Automation (SDA) market-leading players.
- Conclusive study about the growth plot of Service Delivery Automation (SDA) market for forthcoming years.
- In-depth understanding of Service Delivery Automation (SDA) market-particular drivers, constraints and major micro markets.
- Favourable impression inside vital technological and market latest trends striking the Service Delivery Automation (SDA) market.
The research includes historic data from 2015 to 2020 and forecasts until 2026 which makes the report’s an invaluable resource for industry executives, Marketing, Sales and product managers, consultants, analysts, and other people looking for key industry data in readily accessible documents with clearly presented tables and graphs.
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