The technology used in cloud-based contact centers is basically characterized as a network-based service that is owned and run by the cloud service provider. Agents may engage with clients by phone, email, or instant messaging while keeping a consistent record thanks to a cloud-based contact center system that unifies several channels of communication into a single platform. To assist agents and supervisors in properly managing their time, it offers workforce management solutions.
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Asia Pacific is projected to have the highest CAGR over the forecast period. With its burgeoning economies and technological advancement, the region is witnessing an increased adoption of cloud-based solutions for customer engagement. Organizations across various industries are leveraging these platforms to enhance customer experiences, streamline operations, and enable remote work capabilities. Factors such as scalability, flexibility, and cost-efficiency are driving the rapid uptake of cloud-based contact centers in the Asia Pacific, making it a pivotal hub for the evolution of modern customer service solutions.
Some of the key players in Cloud-Based Contact Center market include NICE, Enghouse Interactive, Vuzix Corporation, Sony Interactive Entertainment LLC, Ameyo, Oculus VR LLC, RingCentral, Cisco, Blippar.com Ltd., 8×8, Inc., Barco N.V., Curiscope, Dell Technologies Inc., Manus Machinae B.V., Magic Leap, Inc., Nokia Corporation, Evolve IP, Qualcomm Incorporated, Genesys, Google, LLC, Samsung Electronics Co., Ltd., HP Development Company, L.P., HTC Corporation and Microsoft Corporation.
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In March 2023, 8×8 launched a new 8×8 Contact Center composed experience transforming the contact center agent role. 8×8 Agent Workspace is a fully browser-based, design-led interface, delivering a tailored and intuitive experience that uniquely blends contact center and unified communications capabilities in a single application.
In October 2022, Nice announced the next leap in customer experience (CX) with the introduction of Customer Experience Interactions (CXi), a new framework delivered through a unified suite of applications on the CXone platform.
In October 2022, Talkdesk introduced Talkdesk Insurance Smart Service, an enterprise-grade contact center solution tailor-made to elevate the policyholder and agent experiences. The new solution will provide a better way to alleviate the industries’ most critical customer experience (CX) pain points and expedite claims processing.
What our report offers:
– Market share assessments for the regional and country-level segments
– Strategic recommendations for the new entrants
– Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
– Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
– Strategic recommendations in key business segments based on the market estimations
– Competitive landscaping mapping the key common trends
– Company profiling with detailed strategies, financials, and recent developments
– Supply chain trends mapping the latest technological advancements
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